2.16.93.1, 2019-06-21 00:13:24

Service für alle.

Ein starker Partner in Sachen Service.

Wir betreuen über 2.000 Volkswagen Autohäuser in ganz Deutschland und bieten den Mitarbeitern Beratung sowie Unterstützung in allen Fragen rund um das Thema Service.

Das sind wir.

Volkswagen Vertriebsbetreuungsgesellschaft mbH. Ein langer Name, der eigentlich nur Eins bedeutet: Wir beraten und unterstützen die Servicemitarbeiter in den über 2.000 Volkswagen Autohäusern dabei, ihren Kunden besten Service rund um ihr Auto zu bieten – von der Terminvereinbarung über Wartung, Inspektion oder Reparatur bis zur Beratung für Teile und Zubehör.

Wir sind ein 100 Prozent Tochterunternehmen von Volkswagen und haben unseren Hauptsitz in Wolfsburg. Zwei Geschäftsführer leiten das Unternehmen.

Mehr erfahren

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Historie.

Unsere Eckdaten.

Lies hier nach, wie wir zu dem geworden sind, was wir heute sind.

1991

Die Volkswagen-AUDI-Vertriebs-GmbH in Chemnitz wird 100-prozentige Tochter der Volkswagen AG.

1993

Gründung der Konzern-Repräsentanz Automobilforum in Berlin.

1998

Herauslösung der Marke AUDI aus der Volkswagen-AUDI-Vertriebs-GmbH.

2002

Umfirmierung in die Volkswagen Vertriebsbetreuungsgesellschaft mbH (Volkswagen VG).

2003

Gründung von IS-Handel und Integration in die Volkswagen VG.

2006

Zusammenführung der einzelnen Center zum Volkswagen Service Deutschland.

2010

Volkswagen Service Deutschland geht in die Verantwortung des Vertriebs Deutschland.

2011

Eingliederung des Volkswagen Service Deutschland in die Volkswagen VG.

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Philosophie.

Wir haben ein gemeinsames Ziel: den besten Service für unsere Kunden. U. a. die Vielfalt im Unternehmen spielt dabei eine große Rolle.

Weiter zu Philosophie

Volkswagen Service Deutschland.

Alles für einen guten Service.

Für uns zählt vor allem die Nähe zum Kunden und den Teams in den Autohäusern – dafür sorgen wir zentral in Wolfsburg und regional in den sieben Serviceregionen.

Die Ressorts.

Marktsteuerung.

Das Marketingteam bringt den Volkswagen Service groß raus: z. B. mit deutschlandweiten Werbekampagnen. Bei allen Fragen rund um die erfolgreiche Vermarktung im Servicegeschäft sind die Mitarbeiter ebenfalls zur Stelle.

Organisation.

Du willst beste Qualität im Service? Wir auch! Deshalb bieten wir den Servicemannschaften der Autohäuser umfassende und regelmäßige Schulungen. Und da die Meinung der Kunden für uns besonders zählt, führen wir regelmäßig Zufriedenheitsbefragungen und Werkstatt-Tests durch.

Technik & Kunde.

Innovationen und neue Technologien werfen auch die eine oder andere Frage seitens der Partner auf. Hier helfen die Mitarbeiter vom Ressort Technik & Kunde weiter. Aber auch Fragen von Kunden werden fachmännisch beantwortet – im Kunden und Partner Center.

Unsere Standorte.

Die Nähe zu unseren Volkswagen Partnern ist uns sehr wichtig. Dafür sorgen die Mitarbeiter der sieben Serviceregionen. Die Außendienste sind die direkten Ansprechpartner für die Betriebe.

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Digitale Retail Systeme.

Die Zukunft der Mobilität ist digital.

Wir bieten den Partnern eine leistungsfähige und zukunftsorientierte IT-Systemlandschaft. Klare Zielsetzung: Schaffung einer 360-Grad-Kundensicht.

Die Ressorts.

Analytics Services & Business Development.

Wir digitalisieren den Handel und schaffen Angebote, die zum Volkswagen Autohaus passen. Das Team wird in naher Zukunft aus Kundendaten zielsichere Prognosen des Kundenverhaltens abgeben.

Informationssysteme für den Handel Deutschland (IS-Handel).

Um die Digitalisierung auch leben zu können, braucht es vor allem Eins: die richtigen Systemlösungen in den Autohäusern. Genau dafür sorgt IS-Handel – und ganz wichtig alles aus einer Hand.

Kundenmanagement & HID.

Die Wünsche der Kunden stehen bei uns im Mittelpunkt – auch bei der Digitalisierung. Deshalb entwickeln wir für die Autohäuser digitale Lösungen, um den Kunden besten Service bieten zu können.

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DRIVE. Volkswagen Group Forum.

4.000 Quadratmeter Faszination.

Das DRIVE. Volkswagen Group Forum ist der Erlebnisstandort des Volkswagen Konzerns im Herzen Berlins. Über 30 Mitarbeiter der Volkswagen Vertriebsbetreuungsgesellschaft präsentieren im Showroom, Shop und Konferenzbereich die Vielfalt des Volkswagen Konzerns und seiner 12 Marken. Ein besonderes Highlight: wechselnde Ausstellungen aus der Welt der Mobilität. Hier gibt es immer etwas zu entdecken!

Weiter zu DRIVE.com

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Finanz & Personal.

Service für das Team.

In diesem Bereich laufen alle Fäden zusammen: Finanz und Controlling sowie Personalwesen und -entwicklung.

Die Abteilungen.

Finanz & Controlling.

Die Mitarbeiter von Finanz und Controlling behalten das Budget im Blick, um die gesteckten Ziele des Unternehmens zu erreichen. In enger Zusammenarbeit mit dem Konzern und den Ressorts werden effiziente Lösungen gefunden.

Personalwesen.

Erste Anlaufstelle für die Mitarbeiter ist die Personalabteilung. Stellenausschreibungen, Arbeitsverträge, usw. – hier dreht sich alles um die Menschen im Unternehmen.

Personalentwicklung.

Wenn es um die Weiterqualifizierung geht, ist die Personalentwicklung der richtige Ansprechpartner. Neben einem umfangreichen Qualifizierungsangebot können die Mitarbeiter auch an Fachvorträgen und Konferenzen teilnehmen.

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Volkswagen Zubehör entdecken!

Umfangreiches Volkswagen Original Zubehör findest du auf dieser Webseite.

Weiter zu Zubehör

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Die Volkswagen Service Welt entdecken!

Von Reifen über Services wie Ölwechsel oder Inspektion bis hin zu praktischen Reisetipps findest du alles zu deinem Volkswagen.

Weiter zu Service & Zubehör